Shipping Info:
We offer worldwide shipping, and orders can only be placed through the official Armour Grade web store. All packages are shipped from Serbia, Europe (note: Serbia is not an EU member).
1. Shipping Options
We offer two shipping methods: DHL and Post Export (Serbian official mail). The choice of shipping method depends on pricing and the availability of the service in your country.
1.1. DHL Express
For most countries, DHL Express is available as a shipping option. Packages are delivered by courier, with estimated delivery times as follows:
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Europe and North America: 3-5 business days
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Rest of the World: 3-7 business days
Please note that if your order is subject to import duties, the delivery may take longer. In such cases, the local DHL branch may charge an additional customs handling fee—please verify this with your local DHL office before placing an order.
For products imported from Serbia to the USA, no additional import fees or duties apply due to favorable trade terms. However, we recommend checking with U.S. customs for any specific regulations that may apply to certain products.
To keep shipping costs reasonable, we ship in bulk, with dispatches taking place once a week—on Tuesdays or Fridays. A tracking number will be provided, and the shipment’s progress will be updated daily.
Important Notes:
- DHL does not deliver to P.O. boxes.
- DHL cannot ship to the Russian Federation.
- We do not use DHL for shipping to Israel due to high brokerage fees charged by DHL Israel.
1.2. Standard International Shipping
We use Standard International Shipping for shipments to the Russian Federation, as DHL is unavailable for this destination.
Packages are sent via the Serbian Post Office and then delivered by the national postal service in the destination country.
The estimated delivery time is 7-14 days for destinations within Europe and 7-21 days for the rest of the world. However, for certain cases like shipments to Russia, the Post Office cannot guarantee these timeframes, so please allow up to 45 working days for delivery.
Orders shipped via Standard International Shipping are dispatched within three days of payment. A tracking number will be provided, though please note that the tracking accuracy may vary depending on the destination country's postal service.
2. Prices
All prices shown on our website are export prices and do not include VAT. Serbian VAT is not applied to items shipped out of Serbia.
We utilize DAP Incoterms for shipping, meaning we cover transport fees and export clearing fees, while the buyer is responsible for any applicable import fees, duties, VAT, and import clearing fees.
For US customers, there are no additional import fees or duties apply due to favorable trade terms.
3. Invoice
All orders include an original invoice that states the value of the goods plus the shipping cost. The invoice is placed inside the package.
4. Import Fees
Armour Grade is located in Serbia, Europe, which is not a member state of the European Union.
As stated, we use DAP Incoterms for shipping. The buyer is responsible for any import fees, duties, VAT, and import clearing fees, if applicable.
Depending on the destination country, some orders may incur import fees. Typically, there is a value limit:
- If the total price of the product plus shipping is below that limit, no import fees will be charged.
- If the total exceeds that limit, import fees may apply. For example, in the "Magical Republic of Neverland":
- If the value of goods is below 100 USD, no fees are due.
- If the value is between 100 and 200 USD, only VAT will be charged.
- If the value exceeds 200 USD, a 10% duty tax plus VAT will be applicable.
These taxes are paid to the destination country's customs and are not related to Armour Grade.
Please verify this information with your destination country's customs or your local DHL office before ordering.
USA: For goods originating from Serbia, there are no extra fees.
Important Information Provided by Armour Grade Customers:
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Canada: DHL charges fees for importing items. Fee 1: 2.5% of duties and taxes or $10, whichever is greater. Fee 2: $4.25 administration fee if no brokerage account is held with DHL.
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Turkey: If the declared item value exceeds 30 EUR, import fees will apply. If the order value exceeds 150 EUR, expect a complicated import procedure as simplified procedures will no longer apply.
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United Kingdom: If the declared value is below 135 GBP (including shipping), only VAT will be charged or nothing at all. If the declared value exceeds 135 GBP, both VAT and duty fees will apply.
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Israel: According to DHL Israel:
- A) All shipments to private persons valued under 75 USD are exempt from VAT and taxes but will still undergo a clearance process that may include a fee.
- B) Values up to 999.01 USD require a company number for shipments to companies and an ID/passport number for shipments to individuals. Clearance fees range from 10-25 USD + VAT and import tax.
- C) For values exceeding 999.01 USD, additional delays of 0-24 hours may occur, and clearance fees range from 25-50 USD + VAT and import tax.
5. Tracking
1. Shipments Sent Using DHL Express Service
Once your order is dispatched, an automated email with the tracking number will be sent to the provided email address. You can trace your shipment using the DHL Express web tool. Please allow some time for the status of the shipment to appear accurately.
2. Shipments Sent Using Standard International Shipping Service
After dispatch, you will receive an automated email with a tracking number. Your shipment can be tracked using the Serbian Post Office web tool. Once "Izmenična pošta" is listed, your shipment has left Serbia. A day or two after dispatch, it can be tracked using the destination country's post office web tools (a list of web tools for different countries will be provided). Please allow some time for the status of the shipment to be accurately displayed.
